Health Care Medical

PIRONET NDH AG

Theodor-Heuss-Str. 92-100
51149 Köln
Germany

Phone: +49 2203 93530-0
Fax: +49 2203 93530-99

http://www.pironet-ndh.com

info@pironet-ndh.com

Company Contacts
Department/ Name Address

Vorstandsvorsitzender: Hans- Werner Scherer Theodor-Heuss-Straße 92-100, D – 51149 Köln-Porz, Tel.: +49-(0)2203 / 935 30 – 0, Fax: +49-(0)2203 / 935 30 – 99
E-Mail: info@pironet-ndh.com

Company Figures
Number of employees 100-499
Sales volume 50-99 Mio US $
Year of foundation 1995
Area of business Communication and Information Technology

Language: German Language: English Company Profile

PIRONET NDH AG

PIRONET NDH offers innovative solutions for the creation, synchronization and distribution of digital content of any kind, as well as for the optimization of internal and external business processes. The company’s main areas of expertise include software products, special solutions for Retail & CPG and the operation of business-critical infrastructures and applications.
The technology firm listed on the stock exchange is headquarted in Cologne and employs more than 400 people in several branches and offices throughout Europe. Clients include both medium-sized companies and international corporate groups.
PIRONET NDH provides integrated content management solutions alongside the entire value-added chain. In this way, the company embraces a large scale of operating experience in managing structured and unstructured data, multimedia content as well as transaction data from a large variety of sources, which are eventually being distributed to any end-point where they can be utilized. The data pool of SA2 Worldsync and the SINFOS B.I.P. platform for EDI are an industry standard in the Retail & CPG sector.
Moreover, PIRONET NDH holds a stake in the companies Advertimes, acardo and prudsys, extending the company’s portfolio with state-of-the-art kiosk, couponing and data mining solutions.

Product Information
06.03 Internet services / Online services
Compliance Management with pirobase® Common Documentation To 10.09.2008

The issues of Compliance and Corporate Governance confront businesses with numerous new requirements. There are extensive national and international sets of rules that include laws and guidelines for businesses and regulate the principles for business management and monitoring in the interests of transparency and control.

Businesses are required to prove that they comply with these new obligations: detailed documentation regarding the implementation of the requirements laid down is mandatory.

How can you stay on top of this complex issue? One of your tasks is to inform all target groups accurately. You will achieve this only if you are able to:
Optimize the organization of your reporting duties;
Carry out and retrace processes in a transparent manner;
Rely absolutely on monitoring and checks;
Organize communication between employees and management;
Communicate fulfilment of the compliance regulations to the outside world;
React to violations swiftly and in detail.
To fulfill these requirements, you must expect increased costs, both financial and time-related. With the pirobase® Common Documentation Tool , the compliance-management edition of the CMS, we make this work easier for you and reduce significantly the costs that arise in the context of Compliance and Corporate Governance.

Knowledge Management with pirobase® KMS 10.09.2008

Ever since the worldwide networking of computers across the Internet, we spend the majority of our working life in front of a monitor. The digital networking of our work also has consequences for the way we handle company knowledge. The successful design of a knowledge management system requires a whole lot more than just technology: cultural flair and clear concepts are also a must. The pirobase® Knowledge Management System (KMS) provides you with a solution that fits in easily with your company – in both technological and conceptual terms.

Take the example of IT Management. In terms of knowledge management, Service Desk employees are faced with challenges that are closely linked to the success or otherwise of their department. With pirobase® KMS you can create a central knowledge platform that puts your employees in a position to:
Find solutions in a matter of seconds, even if they come from third-party systems (e.g. BMC Remedy, HP Openview, Siebel)
Provide solution descriptions that are tailored exactly to the target group
Re-use and re-combine elements of different solution descriptions to generate new solutions, whilst avoiding the need to maintain information at multiple locations
Make modifications and additions on a form-based, quality-assured basis
Always access up-to-date content, by virtue of constant, automated checking
Of course there are plenty of other conceivable scenarios where the pirobase® Knowledge Management System can be put to good use. Wherever it is a question of managing knowledge by means of a concept, pirobase® KMS is the perfect solution.
What’s In It For You:
You ensure the quality of your solution descriptions.
You spread your knowledge via decentralized authoring.
You streamline your processes by means of individual publication processes.
You create the information base for User Self-Service.

Self-Service Solutions with pirobase PIM® 10.09.2008

Service Request Management with the pirobase® IT Service Catalog
IT Service Catalogs: Higher-Quality Service and Improved Cost Control
A service catalog is the heart of any organization that provides services: such is the conclusion reached by the GIGA Research analysts.

How do you organize the services you offer? With the help of the pirobase® software solution, IT Service Catalog, you can present the whole range of services you offer, including prices, runtimes and SLAs, via a user-friendly communication interface. The services on offer are cataloged, the ordering process is standardized and the acceptance process runs automatically.

Imagine a customer orders IMAC services from the portfolio of your integrated service catalog online. Depending on the department involved, certain services, such as software updates, are then offered. The acceptance process is initialized automatically and then carried out by a responsible person. You therefore have all the parameters you need for professional Service Request Fulfillment.

The pirobase® IT Service Catalog offers many advantages when building up service-oriented processes – as recommended, for example, by the Information Technology Infrastructure Library (ITIL):
Offer your customers higher-quality service by virtue of an up-to-date, individual and constantly accessible range of products.
Work with generally standardized and automated process chains, which are only made possible by a comfortable software solution.
Consolidate items of information from other applications, such as CMDB, ERP or Asset Management, and relate them to each other.
Make the most of the decisive tool for the fulfillment of your SLAs.
Achieve a high level of transparency with regard to costs and processes, which promotes savings within your company.
The pirobase® IT Service Catalog is based on pirobase PIM®. It provides a platform for collating information from different sources, modelling services and products and forwarding them to other applications.

Self-Service Strategies: Bind Customers and Save Costs 10.09.2008

he Customer Helps Himself: pirobase® ESSA

How do you imagine your ideal customer-relations scenario to be? Perhaps like this: Your customers can order products and services online, update individual customer data independently or even configure products themselves. Wouldn’t you like to draw up personalized offers and work out carefully-targeted campaigns based on this customer information?

Offer your customers a web-based, user-friendly platform on which they can carry out ordering processes, modifications or product configurations. At the same time you can reduce the costs incurred through internal processes and integrate all relevant business processes into your self-service platform.

pirobase® Enterprise Self Service Architecture (ESSA) provides your company with a solution that guarantees the integration of back-end processes into automated customer self-service scenarios, which are provided within an intuitive user interface.

Your Advantages: Customer Loyalty and Cost Reduction:
Really know your customer: who he is and what he does.
Develop campaigns tailored exactly to the needs of your customers.
Make personalized offers to your customers.
Reduce the costs to your company arising from internal business processes.
Use relevant data for product marketing and management.
Where Does pirobase® ESSA Come Into Its Own?
Retail: Automate the guidance of suppliers and business partners by moving purchasing processes into a virtual environment.
Telecommunications/Cable Network Operators (B2C): Use pirobase® ESSA as an effective tool for the implementation of streamlined triple/quadruple-play strategies.
Media/TV: Use pirobase® ESSA to build up targeted contact with the end consumer – via competitions, polls, merchandizing etc. – and it becomes an instrument of customer-loyalty.

Wissensmanagement mit pirobase® KMS 10.09.2008

Seitdem Computer weltweit über das Internet vernetzt sind, verbringen wir den größten Teil unserer Arbeitszeit vor dem Bildschirm. Die digitale Vernetzung unserer Arbeit wirkt sich auch auf den Umgang mit Wissen in Unternehmen aus. Bei der Gestaltung von Wissensmanagementsystemen sollte nicht nur die Technologie im Vordergrund stehen. Erfolgreiches Wissensmanagement in Unternehmen setzt kulturelles Gespür und klare Konzepte voraus. Mit dem pirobase® Knowledge Management System (KMS) bieten wir Ihnen eine Lösungen, die sich leicht an Ihre Unternehmenswelt anpasst – technisch und konzeptionell.

So zum Beispiel im IT Management. Für die Mitarbeiter eines IT Service Desks stehen beim Thema Wissensmanagement Herausforderungen auf dem Programm, die eng mit dem Erfolg ihrer Abteilung verbunden sind. Mit pirobase® KMS schaffen Sie eine zentrale Wissensplattform, die Ihre Mitarbeiter in die Lage versetzt,
Lösungen, auch aus Drittsystemen (z.B. BMC Remedy, HP Openview, Siebel) heraus, innerhalb von Sekunden zu finden,
zielgruppengenaue Lösungsbeschreibungen bereitzustellen,
Elemente von Lösungsbeschreibungen für andere Lösungen wieder zu verwenden und neu zu kombinieren ohne sie doppelt zu pflegen,
Änderungen oder Ergänzungen formularbasiert und qualitätsgesichert einzupflegen und
durch eine kontinuierliche, automatisierte Prüfung stets auf aktuelle Inhalte zuzugreifen.
Natürlich sind auch andere Szenarien für den Einsatz des pirobase® Knowledge Management Systems denkbar. Denn überall, wo es darum geht, Wissen mit Konzept zu managen, sind Sie mit pirobase® KMS perfekt aufgestellt.
Die Vorteile für Sie:
Sie sichern die Qualität Ihrer Wissensdokumente.
Sie verbreitern Ihr Wissen durch eine dezentrale Redaktion.
Sie straffen Ihre Prozesse durch individuelle Freigabeprozesse.
Sie schaffen die Informationsbasis für einen User Self Service.

06.03.01 Web portals
Content Management and Portals 10.09.2008

Content Services for the Service-Oriented World
With pirobase CMS® certified for SAP NetWeaver , PIRONET NDH presents the new generation of content management solutions for the SAP NetWeaver platform. What makes this solution particularly valuable for SAP customers? pirobase CMS® is an enterprise content management solution that runs both natively and fully within the SAP NetWeaver environment. With pirobase CMS® NetWeaver businesses receive a state-of-the-art solution that integrates itself smoothly into their NetWeaver installation and supports service-oriented IT architectures.

Your Corporate Value “Content” is in Good Hands
80 per cent of your knowledge is contained in web pages, Office documents, presentations and images. With pirobase CMS® you can integrate this information smoothly into your SAP NetWeaver portal. All content management functionalities are at your disposal via the SAP NetWeaver portal at any time, wherever you are.
Your Advantages:
Your investments in the SAP NetWeaver infrastructure can also be used for the pirobase infrastructure. This saves costs and reduces the administration work necessary.
With the single sign-on solution, CMS functionalities can be used directly from every SAP NetWeaver installation without the user having to log on again.
Short project runtimes ensure that you can quickly start using pirobase CMS® within the portal.
Start Immediately: Business Package for SAP
With the Business Package you bring comprehensive content management functionalities into the portal. Thanks to the common Look & Feel you can work with the GUI you are used to. It allows for simple administration of contents:
Simple and intuitive Inplace Editing via the portal;
A uniform navigation system in both portal and CMS;
Uniform access to contents via SAP KM;
Common search of all contents with T-Rex.

06.04 Communication systems

06.04.07 Communication server

06.15 Telemedicine

06.15.01 Doctors’ surgeries networks

06.15.03 Healthcare networks

06.15.04 Hospital networks